This Standard Operating Procedure (SOP) is a guide for the IT Support team to effectively handle common IT issues. It covers a range of procedures from troubleshooting problems to updating systems.

<aside> 👉 Always ensure you have the necessary access rights before attempting to troubleshoot or update systems.

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IT support isn't just about fixing problems; it's about providing a seamless and efficient experience for all users. - IT Support Team

1. Troubleshooting Common Problems

• 1.1. Internet Connectivity Issues

<aside> 🔵 Remember: Internet issues can often be resolved with a simple router restart. However, it's important to diagnose the issue first to apply the most effective solution.

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• 1.3. Email Issues
• 1.4. Software Installation Issues
• 1.5. Data Backup and Recovery Issues

<aside> ⚠️ Caution: Data backup and recovery issues can often be a sign of larger, more systemic problems. It's important to address these issues promptly to prevent data loss.

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• 1.2. Printer Issues

2. Updating Systems

• 2.1. Operating System Updates
• 2.2. Software Updates
• 2.3. Security Updates
• 2.4. Hardware Driver Updates
• 2.5. Application Updates

<aside> 💚 Good Practice: Regularly updating applications can help improve security, add new features, and enhance user experience.

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3. Additional Resources

For more detailed information, refer to the following resources: